Membership terms & conditions
HEALTH COMMITMENT STATEMENT
Your health is your responsibility. The management and staff at Manor are dedicated to helping you take every opportunity to enjoy the facilities that we offer. With this in mind, we have carefully considered what we can reasonably expect of each other.
OUR COMMITMENT TO YOU:
1. We will respect your personal decisions and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.
2. We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.
3. We will take all reasonable steps to make sure our staff are qualified to the fitness industry standards as set out by the Register of Exercise Professionals.
4. If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.
YOUR COMMITMENT TO US:
1. You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment and facilities you should get advice from a relevant medical professional and follow that advice.
2. You should make yourself aware of any rules and instructions, including warning notices, and follow them. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you.
3. You should let us know immediately if you feel ill when using our equipment or facilities. Our staff members are not qualified medical professionals, but there will be a person available who has had first-aid training.
4. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.
This statement is for guidance only. It is not a legally binding agreement between you and us and does not create any obligations which you or we must meet.
These conditions (the ‘Conditions’), together with the ‘studio rules’ referred to below and your terms of membership, form a membership contract (the ‘Contract’) between ‘you’ (the member named above) and ‘us’, WorkIt Group Ltd (registration number 11089609, registered office The Salisbury Restaurant Offices, 2nd Floor, 15 The Broadway, Old Hatfield, Hertforshire AL9 5HZ) trading as ‘Manor’. If you have any questions about the Conditions or any of the other documents forming part of the Contract, please ask us.
1. THE CONTRACT BETWEEN YOU AND US
As well as agreeing to your terms of membership (including the Conditions), as a member you agree to follow the rules of membership relating to using our studios and your behaviour in our studios (‘studio rules’). The studio rules are available on our website at https://www.mymanor.london/how-we-roll.
It is important that you have read and understood your terms of membership before agreeing to them.
2. MINIMUM AGE
You understand and agree that the minimum age for training with us is 16. Clients under the age of 18 are required to provide a letter of consent from a parent or legal guardian confirming understanding and acceptance of the risks posed to you during your time training with us.
3. YOUR HEALTH
You warrant that you are in good physical condition and you know of no medical (or other) reason why you cannot or should not do active or passive exercise.
You warrant that you are aware that all exercise carries risks, and acknowledge you are participating willingly, and in knowledge of these risks.
You recognise that we are not able to provide you with medical advice, and that any information provided should be used as a guideline only. If you have any prior knowledge of health concerns or health risks, you acknowledge that it is your responsibility to seek clearance from a health care professional.
4. MEMBERSHIP START DATE
Your membership will start on the membership start date set out in your terms of membership (‘membership start date’) as long as:
a. you have confirmed your agreement to your terms of membership;
b. you have confirmed your agreement to the Health Commitment Statement; and
c. you have completed your liability waiver.
5. MONTHLY SESSION ALLOWANCE
Your contract type will state your monthly session allowance. Your session allowance will not change if months are longer or shorter in days. Should you fail to use your full allowance before your next billing date, you forfeit the remaining sessions for that month.
6. COOLING OFF PERIOD
You can cancel your membership with us up to 14 days from the date of purchase. This cooling off period is only applicable to new members. If you have previously trained with us on an introductory membership, a drop-in basis, a third-party booking app, or another membership, the cooling off period does not apply.
As long as you have not used your membership, you can contact us and tell us that you want to cancel your membership within fourteen days of agreeing to the terms of membership. If you do this, we will refund any joining fee and any membership fees which you have paid to us. If you make any bookings or attend any group sessions during the 14-day period, we will not be able to issue a refund and the terms of this contract will remain valid.
Paragraph 21 below tells you how to contact us.
7. PAYMENT AND YOUR ACCOUNT
Membership fees are paid in advance, by direct debit from a bank account or credit card on the first of the month. Your card details are stored on file and you authorise us to charge your card for any account payments you make with us.
You acknowledge and agree:
a. To make sure your bank account can accept direct debits and to ensure that there is enough money in your account on the payment day for us to collect the full amount owing;
b. To tell us if you are transferring or closing your account at least 1 week before the next direct debit;
c. That it is your responsibility to tell us about any changes to your credit card on file, such as its expiry date or number, at least 1 week before your next payment is due;
d. To make sure that the payment method you choose remains valid for the full length of your Membership term;
e. If your chosen payment method fails, you are liable for any and all resulting fees; and
f. If you do not fully pay your fees on the due date, we may suspend access to the services and facilities until any outstanding balance has been paid and you have given us your updated account details (if they are required). You understand and acknowledge that we will continue to debit your nominated account without notice, until we have received the total amount you owe us.
We will make a reasonable effort to advise you on the status of the failed payments by email.
8. AMENDING MEMBERSHIP TYPE
You are entitled to transfer your membership to another type of membership within the initial commitment period if the new membership contract is equal to or greater than the monthly value of the current contract and the contract commitment period remains the same.
To be able to do this:
a. you must contact us in accordance with paragraph 22 at least 30 days prior to when your next payment is due; and
b. pay the relevant transfer fee and membership fees which apply for the new type of membership.
9. LATE MEMBERSHIP FEES
If you fail to make payments due under this Contract, we may contact a debt collection agency or other organisation to help us get payment from you. We will only do this after we have made contact with you by phone or email, or written to you (at the postal address we have on our records) asking for payment. We will pass on whatever fees are reasonably payable to the debt collection agency to you.
We will charge this fee each time we contact a debt collection agency, unless the missed payments are your bank’s fault.
We also have the right to suspend your membership (and refuse you entry to the studios) until you have paid the full amount you owe (including any administration fees) and the right to take legal action to recover the amount you owe.
If you are in your initial commitment period when you fall behind with paying your membership fees, we will continue to add your membership fees for the rest of that period to the amount you owe.
At the end of the initial contract term, your contract will automatically renew under the same conditions for a renewed term unless you submit a request to cancel or change your contract type, 30 days prior to your upcoming billing date.
10. OPEN GYM
By signing this document, you confirm that you have attended an induction at the gym and that you agree to the rules and requirements for usage listed in the studio rules, in addition to the rules of Open Gym usage including, but not limited to:
a) Booking on the MANOR app ahead of your visit;
b) Checking in on arrival;
c) Keeping your area clean and tidy and returning all equipment and kit to their storage places; and
d) Using the gym during specified open gym hours.
11. MEMBERSHIP CANCELLATIONS
You acknowledge and agree:
a. That once your initial contract term has expired, it will automatically renew under the same conditions for a renewed term. Unless you submit your request to cancel or change your contract type, 30 days prior to your upcoming billing date;
b. Cancellations can only be processed in line with your regular billing schedule;
c. A minimum notice period applies of 30 days when cancelling your membership;
d. Notification of intent to cancel must be provided in writing;
e. You may not end your membership within your initial commitment period unless you are entitled to end it under paragraphs 12 and 13 below;
f. For memberships with a minimum contractual term, there is a cancellation fee equal to 80% of the remaining contract value. The only exception to this where there has been a sickness or injury resulting in the inability to train for the remainder of the contract term. In this instance, you must provide us with written confirmation by way of a Doctor’s certificate;
g. If you pay monthly and would like to end your membership from the end of your initial commitment period, you must contact us in accordance with paragraph 22 below to give us notice that you intend to end your membership at least 30 days before the end of your initial commitment period. If we do not receive your written notice at least 30 days before the end of your initial commitment period, your membership will automatically renew under the same conditions for a renewed term, unless you or we end it under paragraphs 11 or 12;
h. If your notice to end membership specifies a date earlier than you are entitled to end your membership under this Contract, we will tell you (in writing to the postal or email address or by phone to the number we have on our records) to confirm the earliest date that you can end your membership. You will then need to give us another notice to end membership with the correct date at least 30 days before the date on which you want your membership to end.
12. EXCEPTIONS TO THE MEMBERSHIP CANCELLATION POLICY
You may contact us by giving us notice to end membership in accordance with paragraph 22 below if one of the following applies:
a. We increase your membership fees. We must receive your notice within 45 days of the change coming into force and your membership will end 30 days after your notice is received, or on the next billing day, whichever is later;
b. We close your home studio for any reason (for example, improvement work) for a period of 30 days in a row or longer. We must receive your notice within 45 days of the change coming into force and your membership will end on the date of the notice you give us or the date shown on your change of circumstances form, whichever is later;
c. You are unable to use a studio because of a genuine and serious illness or injury that is likely to mean you cannot use a studio for a period of at least two calendar months. You must provide reasonable professional evidence of your illness or injury, such as a doctor’s certificate or letter from a hospital. In this instance, your membership will end effective immediately upon receipt of such evidence but not before.
If you end your membership as a result of any change set out above in clauses (a) to (c) during your initial commitment period and you have paid your membership fees upfront for the commitment period, we will refund to you any membership fees you have paid for the period after the 30 days’ notice is up, or on the next billing day, whichever is later.
If you pay monthly, you will not be responsible for any membership fees for the rest of your initial commitment period after the 30 days’ notice is up, or on the next billing day, whichever is later.
13. TERMINATING YOUR MEMBERSHIP
You cannot end your membership in any circumstances (other than those set out in paragraph 11) before the end of your initial commitment period. However, if you would like to end your membership early due to other reasons beyond your reasonable control that prevent you from being able to use our studios for (example, you move to another area), you are able to do so by paying up front 80% of the remaining value of the contract. You will not be held liable for any other membership fees after this transaction.
We may end (or suspend) your membership in the following circumstances by writing to you at the postal or email address we have on our records:
a. If you seriously or repeatedly break the terms of this Contract and you do not put this right (if this is possible) within 7 days of us giving you notice that we will end your membership;
b. If we reasonably think that allowing your membership to continue would be dangerous to, or would have any kind of negative effect on, a studio, other members or our staff. This might include, for example, for safety reasons, where you abuse the services we provide, or if you have been abusive, threatening or violent towards another member or our staff, or have been involved in vandalism or illegal activity or you allow someone else to abuse the services we provide;
c. If any part of your membership fees is not paid in full within 30 days of falling due (paragraph 9 will also apply in these circumstances);
d. If you give us details which you know to be false when applying for membership and these false details may have reasonably affected our decision to grant your membership; or
e. If we cease operating for any reason.
If we end your membership for any of the reasons set out in clauses (a) to (d) above, we can keep part of the money you have paid to us under these Conditions to cover any reasonable costs we have to pay as a result of you breaking the terms of the Contract.
If we end your membership as a result of clauses (a) to (d) above, unless we have a waiting list and people are waiting to join at that time, we also have the right to claim from you and add to your debt the fees due for:
a. the rest of your initial commitment period, if you are in your initial commitment period when we end your membership; or
b. the remaining term on your renewed contract, if your initial commitment period has renewed.
14. SUSPENSIONS/ ‘FREEZES’
Membership suspensions, also known as ‘freezes’, are possible if you provide us with a written request 14 days prior to your next billing date. This is also possible in initial commitment period, however the following conditions apply:
a. Suspensions can be made for a maximum of 21 days per calendar year;
d. The total number of monthly payments due, in accordance with the initial commitment period, will remain unchanged. For example if in a 6 month commitment period, and freezing payment for 21 days, the total contract length will extend to 6 months and 21 days so that all payments will be collected.
15. SESSION CANCELLATIONS
You agree to adhere to our 8-hour cancellation policy before any session. If you do not cancel 8-hours prior to the scheduled start time, you will be charged the full session credit from your monthly session allowance. In addition, there will be a £5 charge applied to your account. If you do not late cancel and ‘no show’ the fee charge applied to your account will be £7.50.
The cut-off time for admittance to any session is 5 minutes after the scheduled start time. You will no longer be admitted into the session after this time due to the increased risk of injury associated with missing a warm up. If this happens, you will be charged the full session credit from your monthly session allowance, plus the charge of £5.
16. CHANGES TO THE CONDITIONS OR THE STUDIO RULES
Details of the current opening hours and facilities available at each studio are set out on our website. We may sometimes need to change our opening hours or facilities. If we need to do this we will, where reasonably possible, display notices in the studio telling you about the change at least two weeks before the change takes effect.
We can make reasonable changes to the Conditions or the studio rules at any time for security, legal, regulatory or operational reasons. We will give you at least two weeks’ notice of any changes by displaying the new conditions or studio rules in your home studio.
17. WAITING LISTS
If the session you wish to attend is fully booked, you may join a waitlist for the session. If you join the waitlist and a space becomes available, we will manually add you to the session up to 1 hour before the scheduled start time. You will be notified by e-mail if you are added to a session.
If you do not think you will be able to make a session, please ensure you remove yourself from the waitlist.
If you are training on a pay-as-you-go basis, we will charge your account and use one of your session credits once you are automatically added to the session from the waitlist. Once this happens, should you choose not to attend the session you have been added to, our usual cancellation policy applies.
18. PERSONAL BELONGINGS
You agree that Manor is in no way responsible for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.
You also confirm that you will comply with our lost & found processes. You agree that:
a. Any item you leave in the gym, changing rooms, toilets or hallways is left there at your own risk and we assume no responsibility in keeping these safe.
b. We clear all items left in the gym / cubby halls on a daily basis and store them for 4 weeks. We send any item that is not claimed before the end of the 4 week period to charity.
c. We clear all items left in the changing rooms on a weekly basis. We send any item that is not claimed before the end of the 4 week period to charity.
19. YOUR PERSONAL INFORMATION
We will only use your personal information when the law allows us to. Most commonly, we will use your personal data where we need to do so to perform a contract with you, where it is necessary for our legitimate interests, or where we need to comply with a legal or regulatory obligation. We may share your personal data with external third parties who perform certain functions on our behalf or provide us with services to enable us to deliver our products and services and manage our business. We require all third parties to respect the security of your personal data and to treat it in accordance with the law, including by putting in place appropriate contractual obligations and protections. We do not allow our third party service providers to use your personal data for their own purposes.
Unless you have asked us not to do so, we will keep you updated by post and electronic methods (for example, email, SMS and MMS) about promotions, special offers and discounts from Manor that we think may be of interest to you.
21. USE OF YOUR IMAGE
You understand that during the course of your time training with us, photographs and/or video’s may be taken in which you may be identifiable. You understand and agree to allow us and our agents and affiliates to take photo and video of you for promotion purposes from time to time.
22. HOW TO CONTACT US
Should you need to contact us for any reason, full contact details are available from reception at your home studio or on our website. Only notices given to us in one of these ways will be considered valid notice to end, freeze or change your membership type.
23. PANDEMIC/ ILLNESS LIABILITY
You understand that as a member or PT client, any time you enter a MANOR facility or engage with a MANOR Coach you are fully responsible for your own personal health and any risk of contracting any and all viruses or illnesses. In the time of a pandemic, MANOR undertakes to follow all government guidelines and to put in place strict cleaning and hygiene measures, to observe the recommended social distancing practices and to do everything in its power to keep all its staff, members and clients safe.
You the client understand that you are morally obligated to be truthful with MANOR when asked about the state of your health and any symptoms that suggest you should be avoiding contact with others, and not to enter facilities or meet MANOR staff for training should this be the case. You the client also attest that to the best of your knowledge you have not been in contact with anyone with a known case of a pandemic illness. You understand that you may be refused entry to a facility if you are deemed to be at risk of having symptoms of Covid-19 or any other virus that is ruled a pandemic risk.
You the client completely absolve MANOR and any and all of it’s staff, employees and partners of any liability and responsibility for any illness, injury or death due to any virus that may or may not have been contracted while in contact with MANOR staff or on MANOR premises. You also commit to contacting MANOR should you at any point realise you do have symptoms of Covid-19 or any other virus classified a pandemic risk, so that MANOR staff can safeguard and track anyone you have been in contact with.
The laws of England and Wales apply to this Contract and the courts of England and Wales will decide any disputes arising in relation to it. If we fail to enforce any of our rights at any time, for any period and for whatever reason, this will not take away those rights.