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Personalised Coaching Terms & Conditions

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that MANOR may alter the information on its web site from time to time. MANOR shall have no liability arising from the use by any party of the information on this web site. MANOR does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. MANOR exclude all liability for contamination or damage caused by any virus or electronic transmission.

HEALTH COMMITMENT STATEMENT

Your health is your responsibility. The management and staff at Manor are dedicated to helping you take every opportunity to enjoy the facilities that we offer. With this in mind, we have carefully considered what we can reasonably expect of each other.

OUR COMMITMENT TO YOU:

  1. We will respect your personal decisions, and allow you to make your own decisions about what exercise you can carry out. However, we ask you not to exercise beyond what you consider to be your own abilities.
  2. We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.
  3. We will take all reasonable steps to make sure our staff are qualified to the fitness industry standards as set out by the Register of Exercise Professionals.
  4. If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.

YOUR COMMITMENT TO US:

  1. You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you engage MANOR to provide you a coach, you should get advice from a relevant medical professional and follow that advice.
  2. You should make yourself aware of any rules and instructions, including warning notices, and follow them. Exercise carries its own risks. You should not carry out any activities which you have been told are not suitable for you.
  3. You should let us know immediately if you feel ill when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a person available who has had first-aid training.
  4. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.
The above statement is for guidance only. It is not a legally binding agreement between you and us and does not create any obligations which you or we must meet.

THE CONTRACT BETWEEN YOU AND US

As well as agreeing to your terms of training (including these Conditions), you agree to follow the rules relating to using our studios and your behaviour in our studios (‘studio rules’). The studio rules are available on our website at www.mymanor.london/how-we-roll

It is important that you have read and understood your terms of membership before agreeing to them.

MINIMUM AGE

You understand and agree that the minimum age for training with us is 16. Clients under the age of 18 are required to provide a certificate from a parent or legal guardian confirming understanding and acceptance of the risks posed to you during your time training with us.

YOUR HEALTH

You warrant that you are in good physical condition and you know of no medical (or other) reason why you cannot or should not do active or passive exercise.
You warrant that you are aware that all exercise carries risks, and acknowledge you are participating willingly, and in knowledge of these risks.
You recognise that we are not able to provide you with medical advice, and that any information provided should be used as a guideline only. If you have any prior knowledge of health concerns or health risks, you acknowledge that it is your responsibility to seek clearance from a health care professional. Should you have any concerns about your health and fitness, you should seek independent medical advice before engaging in any physical activity on our premises. You confirm that you will advise MANOR immediately should your health or vulnerability to injury change.

BELONGINGS

It is agreed that ‘MANOR’ shall not be responsible or liable to the undersigned for articles lost or stolen whilst making use of the facilities.

BOXING

Boxing sessions may involve sparring or other combat style techniques and therefore these sessions do have a potential high risk of injury, severe injury and potentially death. You understand that should you choose to participate in these sessions with a Coach, it is at your own risk and you accept responsibility for any injury, loss or death that may occur.

You state that you wish to participate in activities that may include aerobic exercise, resistance exercise and stretching. I realise that my participation in these activities carries the risk of injury and, furthermore, I confirm that I am voluntarily engaging in all physical exercise activities.

RETURNS / REFUND POLICY

You can cancel your Manor Personalised Coaching contract with us up to 14-days from the date of purchase. This cooling off period is only applicable to new clients. If you have previously trained with us on an introductory membership, a drop-in basis, a third-party booking app, a MANOR membership, or as a previous Manor Personalised Coaching client, the cooling off period does not apply.

As long as you have not used or booked in any Manor Personalised Coaching sessions, you can contact us and tell us that you want to cancel your Manor Personalised Coaching contract within fourteen days of agreeing to the terms of the contract. If you do this, we will refund any upfront personal training fees you have paid to us. If you make any bookings or attend any Manor Personalised Coaching sessions during the 14-day period, we will not be able to issue a refund and the terms of this contract will remain valid.

PAYMENT

You agree:
If you choose a Manor Personalised Coaching contract that payment is recurring on a monthly basis, make sure you have enough money in your account on the payment day for renewal for us to collect the full amount owing.

To tell us if you are transferring or closing your account at least 1-week before the next renewal payment is due.

That it is your responsibility to tell us about any changes to your credit/debit card on file, such as its expiry date or number, at least 1-week before your next payment is due. If your chosen payment method fails, you are liable for any and all resulting fees.

That if you do not fully pay your fees on the due date, Manor may suspend access to the services and facilities until any outstanding balance has been paid and you have given us your updated account details (if they are required). We will make a reasonable effort to advise you on the status of the failed payments by email.

Payment for a monthly Manor Personalised Coaching contract or Ad Hoc training sessions, will be paid in advance and in full to MANOR. Bookings will not be taken by the coach in question, or any MANOR staff, until it is confirmed that you have sessions in credit. Once a monthly recurring block of sessions has been used up or expires, no further training sessions will be booked until the payment for the next block of sessions have been paid to MANOR.
There are no exceptions to the expiry of sessions once a block has been started with the first booking of that block.

Training fees are non-refundable and non-transferrable. No exceptions.

PRICING AND VALIDITY

The price for training sessions will be calculated based on the guidelines explained to the Client in the GROW consultation. The expiry date set for each block of sessions – exactly the day of your monthly renewal date. Only in circumstances whereby the client being taken ill (confirmed by doctor) or the client is away on holiday, the expiry period is extended for another 2-weeks. If a Client fails in their commitment to train at the agreed frequency, the likely consequence is that sessions in the monthly block will be lost due to expiry.

CANCELLATION

All sessions will be deemed to start at the pre-arranged start time. Any loss of time due to the Client’s late arrival will not be made up at the end of the session.
The Client understands that the coach operates a strict 24-hour cancellation policy- once a time has been agreed in written communication any attempt to move this time or cancel the session within 24 hours of the session will result in a cancellation charge equal to the full price of the session. This rule applies even if the session is scheduled at late notice, within 24 hours of the session start time.

For example: Client messages coach at 9am asking if there is availability to train that afternoon. Coach messages back and both parties confirm 3pm as a session time. Client then messages back at 1pm saying ‘something has come up’ and needs to cancel session- cancellation charge will still be applied in full.

PANDEMIC/ ILLNESS LIABILITY

You understand that as a Manor Personalised Coaching client, any time you enter a MANOR facility or engage with a MANOR Coach you are fully responsible for your own personal health and any risk of contracting any and all viruses or illnesses. In the time of a pandemic, MANOR undertakes to follow all government guidelines and to put in place strict cleaning and hygiene measures, to observe the recommended social distancing practices and to do everything in its power to keep all its staff, members and clients safe.

You, the client, understand that you are morally obligated to be truthful with MANOR when asked about the state of your health and any symptoms that suggest you should be avoiding contact with others, and not to enter facilities or meet MANOR staff for training should this be the case. You, the client, also attest that, to the best of your knowledge, you have not been in contact with anyone with a known case of a pandemic illness. You understand that you may be refused entry to a facility if you fail an on-the-spot temperature check and are deemed to be at risk of having symptoms of COVID-19 or any other virus that is ruled a pandemic risk. If you fail an on-the-spot symptom check, this is deemed your responsibility and if this results in a late cancellation, usual late cancellation fees will apply. If, due to pandemic related issues with capacity or training restrictions you are not able to book in a time with a MANOR coach to complete the weekly sessions agreed in your contract, MANOR has the discretion to extend the validity period of your prepaid sessions, if it is deemed that it is entirely MANOR’s fault that the sessions cannot be completed in the allotted time.

You, the client, completely absolve MANOR and any and all of its staff, employees and partners of any liability and responsibility for any illness, injury or death due to any virus that may or may not have been contracted while in contact with MANOR staff or on MANOR premises. You also commit to contacting MANOR should you at any point realise you do have symptoms of Covid-19 or any other virus classified a pandemic risk, so that MANOR staff can safeguard and track anyone you have been in contact with.

GENERAL

The laws of England and Wales apply to this Contract and the courts of England and Wales will decide any disputes arising in relation to it. If we fail to enforce any of our rights at any time, for any period and for whatever reason, this will not take away those rights.
I have read and understood the terms and conditions above and agree to abide by them.


PAYMENT METHODS

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DISCLAIMER

I, the Client, understand that neither MANOR, nor any MANOR Coach is able to provide medical advice with regards to my readiness or ability to perform exercise. The PAR-Q and medical questionnaire completed is used as guideline for the trainer to design an appropriate training program for me and I have answered these questions fully and to the best of my ability.

If boxing is part of the Client’s training plan – I have sought out an experienced boxing coach with the desire to improve fitness levels and potentially learn how to box. I have stated thar I wish to participate in activities and training drills that may include, aerobic and anaerobic exercise, resistance exercise with weights, stretching and assisted stretching, punching of boxing pads, punch bags and, under the guidance of my coach, sparring with training partners or the coach him/herself. I realise that my participation in these activities involves the risk of injury and even the possibility of death. Furthermore, I hereby confirm that I am voluntarily engaging in the appropriate levels of exercise recommended to me by a medical professional.

I understand that ‘Manor’ (registered company name Work It Group Ltd), will not be liable for any injuries or damage arising out of participation or us of facilities in the activities stated above. It is agreed that ‘MANOR” shall not be responsible or liable to the undersigned for articles lost or stolen whilst making use of the facilities.

I have read and understood the terms and conditions above and agree to abide by them.

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